Frequently Asked Questions
1. Why are your larger group charters recommended for 20–38 guests?
Our larger group charters are specifically designed to comfortably accommodate groups of 20 or more, up to 38 guests. Unlike many traditional sailing catamarans, which often have limited seating, no front hard deck, and restricted lounging space due to their sail configurations, our cruising catamaran offers a more spacious and versatile layout.
With a solid front deck, covered seating areas, and expanded open space, our vessels provide significantly more room to move, relax, and enjoy the experience together. This makes them especially well-suited for larger groups that may not be comfortably accommodated on standard sailing catamarans.
2. Can I wear heels for wedding photos if the vessel is barefoot?
Yes—of course you can bring your shoes for photos. Our vessel is a barefoot boat, so guests are required to go barefoot while moving around onboard for safety, comfort and protection of the boat. However, you are welcome to put your heels on for wedding or posed photos as needed.
3. Is transportation to the marina included?
No, transportation to your departure location is not included. However, we do offer a seamless coordination service with trusted local taxi drivers to help ensure your transfer and overall day run smoothly.
Please note that transportation is paid directly to the taxi driver, and cash is required for this service. The charge will not appear on your invoice.
4. How do I secure my booking?
A booking is only confirmed once a deposit is received. A confirmation is issued by Caribbean Girl Luxury Charters within 48 hrs to confirm the payment was received. Please contact us if you have made a deposit and do not receive confirmation. Dates are not held without a deposit.
5. When is payment due?
A 50% deposit is required to secure your reservation unless otherwise agreed in writing. Dates over 6 months away may be able to put 24% down and an additional 25% 2 months before the charter date, depending the season. High season dates will need 50% down. The remaining balance must be paid prior to boarding. Payment timing requirements apply depending on method (credit card, PayPal, Venmo, or cash as outlined in our Terms & Conditions.
6. What payment methods do you accept?
- Credit Card (via Stripe)
- Venmo
- PayPal
- Cash
7. Can I pay on the day of the charter?
Cash balances may be made at the dock on the day of the charter. However, all payments must be fully completed and cleared before boarding. A deposit will always be required to book. Balances in cash can be made before boarding.
8. What happens if I am late or delayed?
Charters operate on a fixed schedule. Delays caused by late arrival, incomplete waivers, or payment issues will reduce your charter time. The charter will still end at the originally scheduled time.
9. What happens if payment is not completed on time?
Failure to complete payment within the required timeframes may result in delays, cancellation, or denial of boarding without refund.
10. What is your cancellation policy?
Cancellations are subject to the Terms & Conditions. Refunds or credits depend on how far in advance the cancellation is made. No-shows are non-refundable.
11. What happens if the weather is bad?
For safety reasons, charters may be delayed, modified, or canceled due to severe weather warnings. Decisions are made by the captain. Options may include rescheduling or delaying at the Company’s discretion. Only official server weather warning by Coast Guard will receive a refund
12. Do I need to sign a waiver?
Yes. All guests must complete an electronic waiver before participating in the charter. Each participant must sign individually. The charter cannot begin until all waivers are completed.
13. Can I bring food or drinks?
Yes, guests may bring additional food and beverages at their own discretion, subject to onboard rules and safety considerations.
14. Is alcohol allowed onboard?
Yes, alcohol may be served during certain charters. You may also bring your own alcohol abaord, but Alcohol consumption is at the guest’s own risk. The crew may limit or refuse service or limit activities at any time for safety reasons.
15. Can the itinerary change?
Yes. All routes, stops, and activities are subject to captain approval based on weather, safety, and operational conditions. The captain has final authority over all decisions onboard.
16. What should I bring?
- Towels
- Sunscreen (apply before boarding)
- Swimwear
- Any personal items you may need
17. Is gratuity included?
No. Gratuity is not included in the charter price. A standard gratuity of 10–20% is customary and is paid directly to the crew based on guest satisfaction.
18. Are we allowed to swim or do water activities?
Yes, participation in swimming, snorkeling, and other water activities is voluntary and at your own risk. Guests must follow all crew instructions at all times. The captain may restrict activities for safety reasons.
19. Can I book a charter the night before?
Most charters require booking at least 48 hours in advance to allow time for provisions and crew. Bookings made with less than 48 hours’ notice are subject to extra fraud-prevention steps, limited add-ons, and last-minute fees. Proposal or open invoice rates are valid for 14 days. Delaying payment—especially close to the charter date—may result in additional fees above the quoted rate.
20. What if rain is forecast on my charter day?
We don’t change dates based on normal weather. Rain is common on the island (it’s what feeds our waterfalls), but it rarely affects the whole day. Your charter will still be enjoyable. Only if there’s a severe weather warning or operational issue will we cancel, and you can reschedule or get a full refund.
21. How many people can your boat comfortably hold?
We’re certified for 38 guests on our luxury power catamaran. It has an upper fly bridge and extra deck space. A sailing catamaran of the same size typically fits only about half that many.
22. Is transportation to the departure point included?
No, but we can arrange a trusted local taxi driver for you. We handle the booking and reminders; you pay the driver in cash on your return trip.
23. Can we end our charter at sunset?
Yes – regardless of trip length (2, 4, 8 hours, etc.), you can schedule your return for sunset.
24. Is there music and WiFi on board?
Yes, we have a Bluetooth speaker system and onboard WiFi so you can stream your own playlists.
25. Are there places to change clothes or rest?
Yes, two changing rooms and two bathrooms are available. They can also be used for a child to nap.
26. Can we smoke on board?
Yes, smoking is permitted in designated areas.
27. Can we start before sunrise or go into the evening?
Yes, charters can operate at any time if arranged in advance. Additional fees apply.
28. Can we book the boat for multiple days and stay overnight?
Yes, multi-day charters around St. Lucia are available even though they’re not marketed on the site.
29. Can we rent the whole boat for one flat fee and bring our own food/drinks?
No. Pricing depends on guest count because weight, fuel, water use, cleaning, and wear & tear all vary. We must know exactly how many people will be on board.
30. Is there a discount for children?
No – children generally require more attention, snacks, and cleanup. The only exception is children under 2 years old, who are free.
Yes – children under 2 are always free (ages 2+ pay standard rates).
A dining discount MAY BE offered with chefonboard bookings (not catered); inquire for eligibility. Entrance and taxi fees are set by local drivers and sites. Rates apply per person over age 2, with no reduction for children unless arranged with your driver.
31. I got a price quote months ago – can I still book at that price?
If it’s been more than 14 days since your proposal was sent, you’ll need to request new pricing. Promotional rates are often for early bookings; last-minute charters cost more. Waiting until you arrive on the island will almost always increase your price with any charter company.
32. What’s a luxury power catamaran?
It has a fly deck with a covered padded seat area sheltered for sun and rain, and a large front hard deck for sunbathing or dancing, plus plenty of step-seating for groups. A sailing catamaran has no fly deck, nets in front instead of a solid deck, less seating, and typically feels much smaller – usually maxing out around 20 guests. We are still spacious for 20 guests and can accommodate up to 38
33. Do all charters include snorkeling?
No, Snorkeling is included when it’s listed in your proposal—not every charter is planned for snorkeling stop, so be sure to check your proposal details. Equipment sets are limited, so snorkeling typically works best for smaller groups. Large groups should inquire in advance or bring their own gear to ensure we can accommodate them.
34. Can we swim during a sunset cruise?
Typically, no – a 2hour sunset cruise doesn’t allow time to anchor and swim while still covering the coastline. However, a custom charter can be arranged in advance to include swimming, though you’ll cover less distance.
35. Can we see the Pitons on a halfday charter?
It depends on your departure point. From Rodney Bay, you will not see the Pitons on a halfday trip. From a closer departure, it may be possible.
36. Can we extend our charter while we’re already out on the water?
Yes, if you’re having a great time and want more time on board, call your Tour Designer. They will send you a payment link for the extra hour(s) and notify the crew. The captain cannot approve an extension without this step.
37. What happens if our group is late getting back on the boat?
The crew wants you to enjoy your day, so they won’t constantly rush you. However, if your delay causes the trip to run longer than the booked time, you will receive an invoice for the extra hour(s) and are contractually required to pay it.
38. I’ve received a proposal and I’m ready to book. What is the process?
Let us know your preferred deposit method so we can prepare an invoice with the correct payment link and any processing fees. Once we have your date, charter details, and deposit method confirmed, we’ll send the official invoice. For fastest processing, please email or text us after you’ve made your payment so we can track it and send your confirmation promptly.
39. We’ve already booked a charter. Can we add more people or change the date?
Adding people: Yes, for an additional fee. Please let us know before you arrive so we can send an updated invoice. If you show up with extra people without notice, payment will be required at the dock before boarding, which may
delay departure. (For family reunions or weddings, we understand guest counts can fluctuate and will work with you.)
Changing the date: Yes, as long as your alternate date is available. Changes must be made at least one week before your original charter date. No date changes are allowed within the week of your scheduled charter.